Contact information

Contact Information Policy

Effective as of: 2025

Legal entity: Casa Jewels Co., Ltd.

Brand name: 47AU (FourSeven Aurum)

1. Contact Details

For all inquiries, support, sales and general questions you may contact us via:

Address: 64/41 Gemopolis Free Zone, Building J, Room 601, Sukhapiban 2 (Soi 31), Dok Mai, Prawet, Bangkok 10250, Thailand
Telephone: +66 2-727-0872
Email: foursevenaurum@gmail.com
Website: https://www.foursevenaurum.com/

2. Purpose of Contact Information

We collect and maintain contact information for the purpose of:

responding to customer enquiries and providing support
processing orders, shipping, and after-sales service
compliance with legal and regulatory requirements (including EU data protection law)
maintaining high-quality customer service and communication

3. How Your Contact Information Is Used

When you provide us with your contact information (e.g., email address, phone number, postal address), we will:

Use it only for the purposes listed above
Not share it with third parties except where required by law, for shipping/logistics, or in accordance with our Privacy Policy
Retain it only as long as necessary for the purposes of this policy and applicable legal obligations

4. EU Customer Rights

If you are located in the European Union, you have the following rights under EU law regarding your contact information:

The right to access your contact data and request a copy of it
The right to rectify any inaccurate or incomplete contact information
The right to erase your contact information (subject to legal/regulatory retention requirements)
The right to restrict or object to processing of your contact information
The right to portability of your contact information, where applicable

If you wish to exercise any of these rights, please contact us at the email above and we will respond within the timeframe required by applicable law.

5. Security of Contact Information

We are committed to safeguarding your contact information. We employ appropriate technical and organisational measures to protect your data against unauthorised access, use, alteration or disclosure. We review our security measures regularly and update them as required.

6. Retention Period

We will retain your contact information for as long as reasonably necessary to fulfil the purposes described in Section 2, unless a longer retention period is required or permitted by law (for example for tax, accounting or regulatory compliance). Once the retention period has expired, your information will be securely deleted or anonymised.

7. Sharing and Disclosure

We may share your contact information with:

Logistic and courier partners (for shipping purposes)
Payment processors and banks (to fulfil payment and order obligations)
Legal or regulatory authorities if required by applicable law

In all such cases, we require that those third parties handle your contact information in accordance with applicable privacy laws and only for the purposes specified.

8. Changes to This Policy

We may revise this Contact Information Policy from time to time. The revised date will be listed at the top of the page. We encourage you to review this policy periodically. Continued use of our website or provision of your contact information constitutes acceptance of the updated policy.